Features
AI-Driven NDR Tool
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4 Step verification
Verification works through IVR, WhatsApp, SMS and manual process for updates.
Automated reattempt
In case of no response from the customer’s end, the delivery is reattempted again in the next 48 hours without the seller’s intervention.
Multifunctional dashboard
Unique action is taken against each order through a multifunctional dashboard that updates you about every non-delivery in real-time.
Auto Generated Reports
We provide auto-generated reports for every shipment in the form of an email or PDF.
AI Driven recommendation engine
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AI Driven recommendation engine
Make the right decision when it comes to effortless shipping. Our AI-driven recommendation engine is here to help you all the way!
Same day pickup
Find out which courier partners are providing same day pickup for you to avail.
Live NDR Update
Check how many companies are providing live NDR to help you keep a track of all your orders.
RTO
Stay updated with the percentage of undelivered orders that are returned by the courier company.
Differentiate through demographics
Tailormade recommendations based on demographic performance and pincode.
Save cost with recommendation Engine
Stay updated with the percentage of undelivered orders that are returned by the courier company.
For high volume customers 
Easy communication
Start communicating with the buyer and carrier as soon as an NDR is reported.
Real-Time Tracking
Log in to your dashboard to get real-time updates on undelivered shipments.
Early issue detection
Find out the real reason for non-delivery of orders and update your customers accordingly.
Easy updates
Get live NDR updates sent directly to your WhatsApp with detailed support information.
Detailed NDR Report
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RTO percentage
Get a detailed percentage of your everyday RTO and work on each order accordingly!
Reverse order NDR
No more hassles of waiting for the buyer to return the shipment . Get it picked up from where you dropped it.
Reduce revenue loss
QC process at the time of RTO pickup ensures product condition and as per return policy instructed by the seller.
Reverse pickup (DTO)
Our custom made QC parameter provides a reverse pickup facility. Minimize your order loss and increase customer satisfaction with the both-way shipping system.
Net Promoter score
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Net Promoter score
Measure your customer loyalty and work on improving customer satisfaction every day!
Build a service centric reputation with continuous customer feedback...
White Label Tracking Page
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Re-Engaging Your customers
Re-engage your customers by showing them deals related to their search history and preferences. Increase the number of repeat orders and grow your brand every day!
Real-time tracking
Update your customers with every information about their package in real-time. Keep them assured with a live tracking system.
Accurate date calculation
Let your customers know about the estimated date of delivery, and earn their loyalty by reaching them on the date as promised.
Customized tracking page
Design and customize your tracking page with your brand name, brand logo, and support details. Customers prefer businesses that look genuine.
Regular updates
Our API integrated platform allows you to provide a regular update through email, WhatsApp, and SMS notifications.
Automated billing reconciliation system
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Daily remittance
You don’t have to wait too long for your COD payments. Our delivery remittance features clear your money after one day of delivery.
Automated process
No more relying on the complex accounting systems. Manage your product billing with our inbuilt and automated reconciliation module.
Easy to understand reconciliation process
Compare your billing records efficiently and stave off unwanted confusion.
Check daily remittance
Keep an automated record of your daily remittance. We remit one day after delivery that is faster than any other courier aggregator.
Weight and freight charges for forwarding and reverse
The billing amount is determined as per the weight, and freight charges for both the forward and the reverse shipping process.
Faster Weight discrepancy resolution
With an AI-driven technology stave-off all the weight discrepancy and carry out the shipping process fast and hassle-free.
Detailed Wallet transaction
Get a detailed bill on your regular wallet transaction. No hidden charges. No unnecessary expenses.
Easy Credit notes
Keep track of different credit notes that will help your customers during future purchases.
On-demand ledger
Get a detailed report on your transaction through an on-demand ledger. Keep track of your funds and have a better understanding of ROI.
Rate Calculator
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A perfect way to keep a check on your budget
Get an estimated freight cost before you start shipping your e-commerce products.
Postpaid Payment
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Easy credit transfer
Ship seamlessly by adding a certain amount of your COD remittance to your iThink’s wallet.
Faster COD remittance
Enjoy an uninterrupted shipping process with faster remittance and stable cash flow.
No manual recharge
Skip an extra step and ship easy. iThink’s postpaid feature will save you the effort of recharging manually.
Easy payment
With our pay later policy, you can also pay after you receive the COD amount from the buyer.
Email and SMS notifications
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Build trust
Enhance service transparency, and build trust in potential customers. Receiving real-time updates gives a sense of relief to the buyers.
Reduce non-delivery rates
Early notification keeps the buyer ready for receiving the parcel. This not only solves the major problem of customer unavailability but also reduces multiple delivery attempts.
Increase customer loyalty
Meeting the delivery expectation of the customer increases customer loyalty and makes them stick to your brand even more.
Reduce frequent support calls
With our live SMS, Email, Whatsapp notifications, your customers will now stay up-to-date during different stages of shipment journey.
Easy integration
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Automated setup
ITL offers FREE and EASY integrations with Shopify, Magento, Amazon, Ebay, WooCommerce, Ecwid, Opencart, Prestashop, Bigcommerce, 3dcart...
Faster order processing
Get all your orders synced on a single platform and reduce the processing time.
Streamlined Operation
Automated customer service operations make your lives easy. Easy to use ticketing system to instantly raise your queries and get the fastest resolution.
Tailor-made Support
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Experienced team
Our experienced and well trained team will work with you as your growth partners to increase supply-chain efficiency, operational and financial performance. We are your extended logistics arm.
Customer Relationship Management System
We provide a fully managed CRM to ease your daily logistics operations. A one-stop dashboard to keep track of your inventory, sales, support, and customers.
Delayed Pickup?
Well, not with iThink Logistics. However, in case of exceptions, we get your pickup done within the next 24 hours.
Breach of TAT in Transit?
We monitor every movement of our deliveries to fix the breach of TAT in transit (if any) within the next 24 hours.
Delayed OFD?
If the “out for delivery” of any product is delayed, we make sure to get it done as soon as possible. With iThink Logistics, you can stay assured that no deliveries are delayed or misrouted.
Raise reattempt requests?
Is the product undelivered in the first go? Don't worry. Just raise a reattempt request and get your product delivered in the next 24 to 48 hours.
Request RTO
Got a return request? Just raise an RTO request and your product will be picked up from the customer within the next 48 hours and dropped at the pickup point.
Weight Disputes?
Raise your weight dispute ticket and our support team will get in touch and fix your issue as soon as possible.
Easy sync and import
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Automated setup
You can set up fixed timing for automatic order sync and import without manually doing it every time.
End to end fulfillment
Maintain a uniform working procedure from the beginning to the end.
Seamless Shipping
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Experience a seamless shipping process
Get better guidance for your orders with the best ecommerce shipping solution!
