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AI-Driven NDR Tool

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4 Step verification

4 Step verification

Verification works through IVR, WhatsApp, SMS and manual process for updates.

Automated reattempt

Automated reattempt

In case of no response from the customer’s end, the delivery is reattempted again in the next 48 hours without the seller’s intervention.

Multifunctional dashboard

Multifunctional dashboard

Unique action is taken against each order through a multifunctional dashboard that updates you about every non-delivery in real-time.

Detailed report generation

Auto Generated Reports

We provide auto-generated reports for every  shipment in the form of an email or PDF.

AI Driven recommendation engine

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Filter out the parameter

AI Driven recommendation engine

Make the right decision when it comes to effortless shipping. Our AI-driven recommendation engine is here to help you all the way!

Same day pickup

Same day pickup

Find out which courier partners are providing same day pickup for you to avail.

Live NDR Update

Live NDR Update

Check how many companies are providing live NDR to help you keep a track of all your orders.

RTO

RTO

Stay updated with the percentage of undelivered orders that are returned by the courier company.

Differentiate through demographics

Differentiate through demographics

Tailormade recommendations based on demographic performance and pincode.

Compare more than 200+ parameters

Save cost with recommendation Engine

Stay updated with the percentage of undelivered orders that are returned by the courier company.

Live NDR Update

star For high volume customers

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Easy communication

Easy communication

Start communicating with the buyer and carrier as soon as an NDR is reported.

Real-Time Tracking

Real-Time Tracking

Log in to your dashboard to get real-time updates on undelivered shipments.

Early issue detection

Early issue detection

Find out the real reason for non-delivery of orders and update your customers accordingly.

Easy updates

Easy updates

Get live NDR updates sent directly to your WhatsApp with detailed support information.

Detailed NDR Report

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NDR percentage

NDR percentage

Understand your NDR percentage and keep track of your shipments every day.

RTO percentage

RTO percentage

Get a detailed percentage of your everyday RTO and work on each order accordingly!

Reverse order NDR

Reverse order NDR

No more hassles of waiting for the buyer to return the shipment . Get it picked up from where you dropped it.

Reduce revenue loss

Reduce revenue loss

QC process at the time of RTO pickup ensures product condition and as per return policy instructed by the seller.

Reverse pickup (DTO)

Reverse pickup (DTO)

Our custom made QC parameter provides a reverse pickup facility. Minimize your order loss and increase customer satisfaction with the both-way shipping system.

Net Promoter score

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Net Promoter score

Net Promoter score

Measure your customer loyalty and work on improving customer satisfaction every day!

Build a service centric reputation with continuous customer feedback...

White Label Tracking Page

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Re-Engaging customers

Re-Engaging Your customers

Re-engage your customers by showing them deals related to their search history and preferences. Increase the number of repeat orders and grow your brand every day!

Real-time tracking

Real-time tracking

Update your customers with every information about their package in real-time. Keep them assured with a live tracking system.

Accurate date calculation

Accurate date calculation

Let your customers know about the estimated date of delivery, and earn their loyalty by reaching them on the date as promised.

Customized tracking page

Customized tracking page

Design and customize your tracking page with your brand name, brand logo, and support details. Customers prefer businesses that look genuine.

Regular updates

Regular updates

Our API integrated platform allows you to provide a regular update through email, WhatsApp, and SMS notifications.

Automated billing reconciliation system

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Daily remittance

Daily remittance

You don’t have to wait too long for your COD payments. Our delivery remittance features clear your money after one day of delivery.

Automated process

Automated process

No more relying on the complex accounting systems. Manage your product billing with our inbuilt and automated reconciliation module.

Easy to understand reconciliation process

Easy to understand reconciliation process

Compare your billing records efficiently and stave off unwanted confusion.

Check daily remittance

Check daily remittance

Keep an automated record of your daily remittance. We remit one day after delivery that is faster than any other courier aggregator.

Weight and freight

Weight and freight charges for forwarding and reverse

The billing amount is determined as per the weight, and freight charges for both the forward and the reverse shipping process.

Faster Weight

Faster Weight discrepancy resolution

With an AI-driven technology stave-off all the weight discrepancy and carry out the shipping process fast and hassle-free.

Detailed Wallet transaction

Detailed Wallet transaction

Get a detailed bill on your regular wallet transaction. No hidden charges. No unnecessary expenses.

Easy Credit notes

Easy Credit notes

Keep track of different credit notes that will help your customers during future purchases.

On-demand ledger

On-demand ledger

Get a detailed report on your transaction through an on-demand ledger. Keep track of your funds and have a better understanding of ROI.

Rate Calculator

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Rate Calculator

A perfect way to keep a check on your budget

Get an estimated freight cost before you start shipping your e-commerce products.

Postpaid Payment

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Easy credit transfer

Easy credit transfer

Ship seamlessly by adding a certain amount of your COD remittance to your iThink’s wallet.

Faster COD remittance

Faster COD remittance

Enjoy an uninterrupted shipping process with faster remittance and stable cash flow.

No manual recharge

No manual recharge

Skip an extra step and ship easy. iThink’s postpaid feature will save you the effort of recharging manually.

Easy payment

Easy payment

With our pay later policy, you can also pay after you receive the COD amount from the buyer.

Email and SMS notifications

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Build trust

Build trust

Enhance service transparency, and build trust in potential customers. Receiving real-time updates gives a sense of relief to the buyers.

Reduce non-delivery rates

Reduce non-delivery rates

Early notification keeps the buyer ready for receiving the parcel. This not only solves the major problem of customer unavailability but also reduces multiple delivery attempts.

Increase customer loyalty

Increase customer loyalty

Meeting the delivery expectation of the customer increases customer loyalty and makes them stick to your brand even more.

Keep your customers up-to-date

Reduce frequent support calls

With our live SMS, Email, Whatsapp notifications, your customers will now stay up-to-date during different stages of shipment journey.

Easy integration

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Easy integration with channel partners

Automated setup

ITL offers FREE and EASY integrations with Shopify, Magento, Amazon, Ebay, WooCommerce, Ecwid, Opencart, Prestashop, Bigcommerce, 3dcart...

Faster order processing

Faster order processing

Get all your orders synced on a single platform and reduce the processing time.

Streamlined Operation

Streamlined Operation

Automated customer service operations make your lives easy. Easy to use ticketing system to instantly raise your queries and get the fastest resolution.

Real-time sync

Real-time sync

Live-sync synchronises your store orders in real time.

Tailor-made  Support

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Experienced team

Experienced team

Our experienced and well trained team will work with you as your growth partners to increase supply-chain efficiency, operational and financial performance. We are your extended logistics arm.

Customer Relationship

Customer Relationship Management System

We provide a fully managed CRM to ease your daily logistics operations. A one-stop dashboard to keep track of your inventory, sales, support, and customers.

Delayed Pickup

Delayed Pickup?

Well, not with iThink Logistics. However, in case of exceptions, we get your pickup done within the next 24 hours.

TAT in Transit

Breach of TAT in Transit?

We monitor every movement of our deliveries to fix the breach of TAT in transit (if any) within the next 24 hours.

Delayed OFD

Delayed OFD?

If the “out for delivery” of any product is delayed, we make sure to get it done as soon as possible. With iThink Logistics, you can stay assured that no deliveries are delayed or misrouted.

Raise reattempt

Raise reattempt requests?

Is the product undelivered in the first go? Don't worry. Just raise a reattempt request and get your product delivered in the next 24 to 48 hours.

Request RTO

Request RTO

Got a return request? Just raise an RTO request and your product will be picked up from the customer within the next 48 hours and dropped at the pickup point.

Weight Disputes

Weight Disputes?

Raise your weight dispute ticket and our support team will get in touch and fix your issue as soon as possible.

Fast response

Fast response

Our efficient team is fast and will get back to you in 24 hours.

Easy sync and import

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Automated setup

Automated setup

You can set up fixed timing for automatic order sync and import without manually doing it every time.

End to end fulfillment

End to end fulfillment

Maintain a uniform working procedure from the beginning to the end.

Seamless Shipping

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Experience a seamless shipping process

Experience a seamless shipping process

Get better guidance for your orders with the best ecommerce shipping solution!

with ITL with ITL
Without ITL Without ITL

Sign up for iThink Logistics today and maximize your delivery and revenue!

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