FAQ
Browse through the most frequently asked questions
1. Is iThink Logistics a courier company?
iThink Logistics is a courier aggregator. We are tied up with multiple courier companies like FedEx, Aramex, Delhivery, etc, so that you can avail the service of any courier company you want, under a single platform.
2. What will happen if my parcel gets lost?
In case any parcel is lost or damaged due to the mishandling of the courier company, you will receive compensation against the same. We have different liability clauses for different partners which include a certain amount (ex: INR X) or Product value whichever is lower. (The value of X depends on individual logistics partners). The amount will be mentioned in your agreement when you sign up with us.
3. How does the volumetric calculation work?
The volumetric weight is calculated using the below-mentioned formula.
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Please refer to the image below.
Please take cf (conversion factor) = 4500 in case of Fedex
4. How pickup will work?
Once the shipping label is generated, pick up will automatically be assigned to the respective courier company. The delivery boys from that particular courier company will come to pick up your order.
However, the first-time pickup might take up to 24-48 hours. Once the processing is completed, your pickup will be regularized.
5. Are there any additional charges apart from shipping costs? (Any Setup fees or monthly charges)
There are absolutely no setup fees or monthly charges applicable when you shop with us. You can sign up with us for FREE. Our easy wallet system provides an easy recharge option whenever you want to ship any parcel through us.
6. When will my parcel be delivered?
The approximate delivery time depends upon the different zones you are shipping to. Refer to the chart given below
Zone
Area
Delivery time
Zone
Zone A
Area
Pickup and delivery within the same city
Delivery Time
1 to 2 days
Zone
Zone B
Area
Pickup and delivery within the same state or neighboring state
Delivery Time
2 to 3 days
Zone
Zone C
Area
Pickup and delivery within two different metro cities
Delivery Time
2 to 4 days
Zone
Zone D
Area
Pickup and Delivery in rest of India (non-metro cities)
Delivery Time
4 to 5 days
Zone
Zone E
Area
Pickup and Delivery in Jammu & Kashmir and North-Eastern India
Delivery Time
4 to 6 days
7. What happens if we receive a damaged product or wrong in return?
Whenever you are receiving a return order, please check it properly before accepting it from the delivery boy. In case you receive any damaged product, mention it to the present person. Following that, you need to write us an email regarding your issue, or you can raise a support ticket from your end. We will look into the matter and solve it at the earliest.
8. How does the remittance cycle work?
Our delivery remittance features clear your money after one day of delivery.
9. Whom should I contact iThink Logistics or a courier partner?
Whenever you sign up with us, you will be assigned a personal accounts manager or SPOC, who will be a single point of contact for all your queries. You can reach out to him at any time during business hours via email or call. Other than this, you can also raise a support ticket from your end.
10. How to reach you?
For sales related queries, you can reach us at [email protected]. In case of any shipping related issues, you can write to us at [email protected].
