Keep Your Customers Notified at Every Order Stage
WISMO automatically sends order updates to your customers at every stage via WhatsApp, SMS, or email. From order booked to delivered, your customers always stay informed.
Trusted by 10,000+ ecommerce sellers across India
Real-time order notifications, built into iThink Logistics.
WISMO is iThink Logistics' automated order notification system that keeps customers updated in real time, from order booked to delivery. Sent via WhatsApp, SMS, and email across 7 key events, WISMO cuts 'where is my order' queries by 15% on average, so customers stay informed without manual follow-ups.
Your customers are asking. Your team is answering. Every single day.
Every "where is my order?" call takes 3 minutes. Multiply that by 50 orders. That's time your team could spend growing, not explaining.
When customers don't get updates, they raise disputes, refuse COD deliveries, and don't come back.
There's a better way.
Three steps. Zero setup.
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Step 01, Trigger
Order is placed
WISMO starts tracking shipment events automatically.
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Step 02, Notifications
Updates are triggered
Shipping Notifications are generated at every delivery stage.
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Step 03, Customer
Customers stay informed
Via WhatsApp, SMS, or email based on your selected channels and events.
Order Tracking Notifications at Every Stage of the Order Journey
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Order Booked
Confirmation sent
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Picked Up
From origin
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In Transit
Moving via network
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Delivery Delay
Exception alert
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Out for Delivery
Arriving today
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RTO
Return initiated
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Delivered
Successfully
Reach Customers Where They Are
Three channels working together automatically. Pick what fits your customers, and WISMO handles the rest.
WhatsApp: Your customers read WhatsApp. Every time.
Send order updates with tracking links directly to their WhatsApp. Highest open rates. Instant delivery. Available across key order events when activated.
- 98% Open rate
- < 5s Delivery time
- Rich Media support
SMS: Works on every phone. No internet needed.
SMS order notifications reach customers even without a smartphone or data connection. Key delivery events are covered automatically for every iThink Logistics seller, from day one.
- 100% Phone reachability
- No Internet needed
- Day 1 Active
Email: Detailed. Automatic. Always free.
Every order update lands in your customer's inbox complete with order details and tracking link. All 7 events. Zero extra cost. Active by default for every iThink seller.
- 7/7 Events covered
- Free Forever
- Live All events now
What WISMO Does for Your Business
Reduce WISMO Calls
Customers know where their order is. They don't need to call you.
Fewer Missed Deliveries
Customers get notified before delivery arrives. They're ready. First attempt succeeds.
Lower RTO Rate
Informed customers don't refuse deliveries. Fewer returns. Less lost revenue.
More Repeat Orders
Transparency builds trust. Trust brings customers back for the next order.
Faster Issue Resolution
Customers get the delay update first. No confused call, no angry email.
Fully Automatic
Set it once. WISMO runs on its own for every order, every customer, every time.
WISMO vs. Manual Tracking: What Changes
See How WISMO Fits Your Store
Built for Every Ecommerce Seller
Stop the DM Flood
Stop order queries flooding your DMs. WISMO sends automatic updates so customers never need to reach out.
Grow Without Growing Support
Handle growing orders without growing your support team. WISMO scales with you, automatically.
Stay in Flow
Sell on Instagram or WhatsApp and keep buyers updated without switching tabs or copying tracking links.
Communicate at Scale
Automate customer communication across hundreds of daily orders. Zero manual touchpoints. Zero misses.
Protect Your Margins
Reduce refusals and RTO with timely pre-delivery alerts. Customers stay ready when the courier arrives.
One Layer of Clarity
Cut support tickets across every platform you sell on. Same WISMO experience as Shopify, WooCommerce, Amazon, or your own store.
Sellers Who Let WISMO Do the Talking
Sellers trust WISMO for post-purchase communication
“Have been using WISMO since we onboarded iThink. It has been very helpul to keep customers updated about their order status. Also reduced our RTO.”
Brandzstorm India Marketing Private Limited
Your customers deserve to know.
Start with free order updates. Scale to advanced notifications as your business grows. Customize WISMO in minutes, already live on your account.
FAQs
Yes. The moment you start shipping with iThink, WISMO is already active. Email notifications and key SMS delivery updates work from day one. WhatsApp notifications and additional SMS events can be switched on from your dashboard anytime.
WISMO supports 7 shipment events like Order Booked, Order Picked Up, Order In-Transit, Delivery Delay, Out for Delivery, Order Marked RTO, and Order Delivered. You can activate notifications for any or all of these events.
WISMO sends notifications via WhatsApp, SMS, and Email. Each channel can be switched on independently based on what works best for your customers.
Yes. You have full control to enable or disable any event and channel combination directly from your iThink Logistics dashboard. Enable all 7 or just the ones that matter most to your customers.
The WISMO meaning is 'Where Is My Order,' the most common question customers ask after placing an order. WISMO by iThink Logistics is an automated notification system that answers that question proactively, sending customers real-time order updates via WhatsApp, SMS, and email so they never need to reach out.
When customers receive automatic updates at every order stage picked up, in transit, out for delivery they have no reason to call or message you. WISMO handles all post-order communication automatically, reducing support queries and letting your team focus on growing the business.
No. WISMO is already active the moment you start shipping with iThink. To enable additional events or channels, simply go to your dashboard, select what you need, and save. No coding or technical setup required.
Yes. Since iThink Logistics manages shipment tracking across all courier partners on the platform, WISMO can trigger notifications regardless of which courier is fulfilling the delivery.