Keep Your Customers Notified at Every Order Stage
WISMO automatically sends order updates to your customers at every stage via WhatsApp, SMS, or email. From order booked to delivered, your customers always stay informed.
10,000+
ecommerce sellers across India ship with iThink
Real-time order notifications, built into iThink Logistics.
WISMO is the automated order notification system built into iThink Logistics, keeping customers updated in real time from order booked to delivery. Sent via WhatsApp, SMS, and email across every key order event, WISMO cuts ‘where is my order?’ queries by 15% on average, so customers stay informed without manual follow-ups.
Your customers are asking. Your team is answering. Every single day.
Every "where is my order?" call takes 3 minutes. Multiply that by 50 orders. That's time your team could spend growing, not explaining.
When customers don't get updates, they raise disputes, refuse COD deliveries, and don't come back.
There's a better way.
Three steps. Zero setup.
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Step 01
Order is placed
WISMO starts tracking shipment events automatically.
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Step 02
Updates are triggered
Shipping Notifications are generated at every delivery stage.
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Step 03
Customers stay informed
Via WhatsApp, SMS, or email based on your selected channels and events.
Order Tracking Notifications at Every Stage
Every status change fires the channels you have switched on — WhatsApp, SMS or email — with no action from your team.
- 01 Order Booked Confirmation sent
- 02 Picked Up From origin
- 03 In Transit Moving via network
- 04 Delivery Delay Exception alert
- 05 Out for Delivery Arriving today
- 06 RTO Return initiated
- 07 Delivered Successfully
Reach Customers Where They Are
Three channels working together automatically. Pick what fits your customers, and WISMO handles the rest.
WhatsApp: Your customers read WhatsApp. Every time.
Send order updates with tracking links directly to their WhatsApp. Highest open rates. Instant delivery. Available across key order events when activated.
- 98% Open rate
- Rich Media & buttons
SMS: Works on every phone. No internet needed.
SMS order notifications reach customers even without a smartphone or data connection. Key delivery events are covered automatically for every iThink Logistics seller, from day one.
- 100% Phone reachability
- No Internet needed
- 4 Free events
Email: Detailed. Automatic. Always free.
Every order update lands in your customer's inbox complete with order details and tracking link. All events. Zero extra cost. Active by default for every iThink seller.
- Free Forever
- Full Order details
- Default Active by default
What WISMO Does for Your Business
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01
Reduce WISMO calls
A WhatsApp or SMS update answers the question before the customer picks up the phone. Sellers see a 15% drop in these calls.
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02
Fewer missed deliveries
Customers get a heads-up before the courier arrives, so they’re home. Fewer missed attempts, fewer re-deliveries.
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03
Lower RTO rate
Customers who know a delivery is coming are less likely to refuse it. Fewer COD refusals, fewer parcels routed back.
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04
More repeat orders
The last thing a first-time buyer remembers is whether you kept them informed. Sellers who do get chosen again.
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05
Faster issue resolution
If a shipment is delayed, the customer hears it from WISMO first, not from a support ticket they had to raise.
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06
Fully automatic
Turn on the events and channels you want. WISMO keeps sending for every order after that, with no dashboard checks.
WISMO vs. Manual Tracking: What Changes
See How WISMO Fits Your Store
Built for Every Ecommerce Seller
D2C brand
Stop the DM Flood
Every ‘where is my order’ DM is a minute you’re not spending on the next post or reply that actually grows the brand. WISMO handles the order update so your inbox is for community, not status checks.
SMB online retailer
Grow without growing support
As your order volume grows, so does the same handful of status questions. WISMO answers them automatically, so you don’t need to hire just to keep up with support.
Social seller
Stay in flow
Your orders come from Instagram and WhatsApp conversations, not a website checkout. WISMO still sends the customer a tracking update automatically by WhatsApp, SMS, or email.
High-volume shipper
Communicate at scale
At a few hundred orders a day, even a small support-ticket rate is a full-time job. WISMO’s per-order automation keeps that rate down without adding headcount.
COD-heavy seller
Protect your margins
Refusals usually happen the moment the courier shows up unannounced. WISMO’s out-for-delivery alert means the customer already knows it’s coming.
Marketplace seller
One layer of clarity
However someone shops with you, Shopify, Amazon, or your own site, they get the same WISMO update by WhatsApp, SMS, or email. One consistent experience, wherever the order came from.
Sellers Who Let WISMO Do the Talking
10,000+
Sellers trust WISMO for post-purchase communication
“Have been using WISMO since we onboarded iThink. It has been very helpul to keep customers updated about their order status. Also reduced our RTO.”
Brandzstorm India Marketing Private Limited
Your customers deserve to know.
Start with free order updates. Scale to advanced notifications as your business grows. Customize WISMO in minutes, already live on your account.
FAQs
Yes. The moment you start shipping with iThink, WISMO is already active. Email notifications and key SMS delivery updates work from day one. WhatsApp notifications and additional SMS events can be switched on from your dashboard anytime.
WISMO sends notifications via WhatsApp, SMS, and Email. Each channel can be switched on independently based on what works best for your customers.
Yes. You have full control to enable or disable any event and channel combination directly from your iThink Logistics dashboard. Enable all of them or just the ones that matter most to your customers.
The WISMO meaning is ‘Where Is My Order,’ the most common question customers ask after placing an order. WISMO by iThink Logistics is an automated notification system that answers that question proactively, sending customers real-time order updates via WhatsApp, SMS, and email so they never need to reach out.
When customers receive automatic updates at every order stage picked up, in transit, or out for delivery they have no reason to call or message you. WISMO handles all post-order communication automatically, reducing support queries and letting your team focus on growing the business.
No. WISMO is already active the moment you start shipping with iThink. To enable additional events or channels, simply go to your dashboard, select what you need, and save. No coding or technical setup required.
Yes. Since iThink Logistics manages shipment tracking across all courier partners on the platform, WISMO can trigger notifications regardless of which courier is fulfilling the delivery.
WISMO covers the shipment journey end-to-end, with key events such as Order Booked, Picked Up, In-Transit, Delivery Delay, Out for Delivery, RTO, and Delivered, among others.