Charming CS
(Client Servicing)
Mumbai
Is iThink Logistics a Logistics Company?
No, we’re not. Surprised? Let us tell you a little on what iThink is all about.
At iThink, we think about serving only the best for our customers while helping them grow their businesses easily and efficiently.
Think of it as us making the whole painful process of delivery and shipment a walk in the park for everyone!
Then what exactly is iThink?
Here’s the answer you’re looking for:
iThink is a courier aggregator company where we assist numerous e-commerce sellers to ship their products across multitudes of pin codes with the help of our courier partners. In simple words, we make the entire process of delivering parcels and smiles to customers easy for eCommerce sellers.
Our services extend to more than 26,000 pin codes across the country. How does that sound for expansion? Haha!
Sounds pretty cool, doesn’t it? We know!
Who are we on the lookout for?
You’ve got a knack for helping people? Are you known amongst your friends for being the “patient” one? If yes, you’re just the person we’re looking for. If you’re dedicated to helping us communicate with our customers, you may have just ticked all the boxes off of our checklist for a client service professional/ tele caller.
Who can apply?
Think you’ve got it in you? Let’s check the requirements:
- Strong desire to learn
- A creative approach towards problem-solving (let your most creative thoughts run free!)
- Strong verbal and written communication skills (know-how speak your heart out, but kindly)
- Staying on top of trends and updates of the startup world
- Excel, Microsoft and otherwise (all puns intended)
- The ability to handle stress well
What duties does the job involve?
During your time as a Client Service Professional/ Tele Caller on our ITL team, you will be:
- Enjoying your time with us
This we can assure you of, but apart from it, you will be required to:
- Be empathetic and pleasant in conversing with the client (Kindness comes first, always)
- Resolve client grievances through phone, email, text or Whatsapp
- Possess great listening skills and patience
- Possess excellent telephone etiquette (Speak politely at all times!)
- Build sustainable relationships of trust through open and interactive communication
- Follow up with client and their complaints, ensuring that the customer’s requests are attended to and resolved accordingly
- Maintain timely records of client interactions
- Collect prompt and accurate feedback from clients and take ownership of client issues
- Retain existing clients, making sure they are prioritized and helping improve brand loyalty in customers
- Escalate unresolved issues to the appropriate internal teams and follow up proactively.
Why you should become a part of our ITL team:
All work and no play make one’s life dull and gray, and let’s be honest, who wants to work at a place where you feel like a robot just clocking in and clocking out on your 9-5? No one!
We make sure you never feel that way. Sick leaves, flexible work hours, period pain leaves for women and so much more. We know we’re the coolest on the court, haha!
What are the perks and benefits of working with us?
As an ITL team member, you can get a deeper understanding of your career with our industry experts. With us, you will have:
- Structured growth and development for your career (Under expert supervision, of course)
- Explore your true potential for learning
- Take a step closer to your career goals
- Sick leaves/ maternity leaves and paternity leaves also 2 paid days of period leave for womens (We dont let the hustle culture fool us, we understand everyone needs rest sometimes)
- Health insurance (Health is wealth, after all)
- Flexible working hours
- Personal and professional growth with Training and Development Programs
- Andddd free snacks, beverages, lunches, and even fun indoor games!
What you should also know
- The initial 3 months will be an internship cum training period for learning more about the technologies used at iThink Logistics
- After the successful completion of 3 months, candidates will be given the opportunity to work with us as full-time team members of ITL.
- Full-time team members are required to stay with us for a period of at least 2 years.
Don’t think this job is the right one for you? Don’t worry, we’ve got multiple openings!
Just email us at hr@ithinklogistics.com if you’re passionate, like to actively participate in the change-making process, and believe you have a desire to learn new things. We’ll be sure to provide you with only the most suitable job roles for your talents.