Top 6 questions to ask your fulfillment provider before partnering with them

Top 6 questions to ask your fulfillment provider

At whatever point you consider doing eCommerce business, you should normally consider warehousing, delivery, and satisfaction suppliers as these are interconnected and the most essential part of any eCommerce business. In any case, finding a fulfillment provider that suits your necessity may not be as simple as it seems to be. Therefore, if you are prepared to make that jump in outsourcing your orders, you should very careful while choosing a suitable partner for our business ventures. The process of outsourcing the order fulfilments can be a cost-effective approach to save time to concentrate on your business and fulfill the developing need for your items. It could likewise be your defeat. Select an inappropriate fulfillment provider and you’ll wind up with a multitude of disappointed clients – in addition to the notoriety that might be difficult to fix. 

Numerous fulfillment organizations guarantee the world but they do not convey the same. Less careful suppliers commit expensive errors whether its transportation items or an inappropriate area, or picking off base stock, or under-revealing harmed and lost items. In case you are not cautious, you can lose control of the client support and returns process. 

There are loads of difficulties while choosing a fulfillment provider, however, they aren’t inconceivable. Picking the correct fulfillment house requires an extraordinary arrangement of due persistence. All things considered, these organizations will get, store, pick, pack, and boat your items and enormously affect the overall purchase experience of the customers.

Choosing a proper fulfillment provider is perhaps the hardest decision an eCommerce organization needs to make. It is as of now hard enough to maintain a gainful business all alone. Planning the satisfaction viewpoint that incorporates getting, pressing and delivery of your items is substantially a critical activity that will just develop as your business develops. Consequently, it is ideal to redistribute your fulfillment tasks to somebody who has a great reputation in this specific field. It will not only just lower your general fulfillment costs, but also will extend your scope and assist you with developing into more up to date business.

6 most important questions you need to ask your fulfillment provider

The most important questions that you need to ask before hiring a fulfillment provider are:

How reliable are they?

The value of your business is directly proportional to your ability to supply products to your consumer. In case of any default, your organization will endure. Buyers have become used to faster conveyance. Customers nowadays have very little patience with wrong items or delayed packages. That is the reason why picking the correct fulfillment provider is so significant. You need a fulfillment provider that is dependable and provides with commendable services. Trusting the vendor isn’t sufficient. They need to have clear approaches to the books that state how they intend to secure you. 

Try to inquire as to whether they offer proper inventory accuracy along with the guarantee of orders. With these guarantees, the merchant agrees to cover the discount measure of the item, if stock is harmed or lost. If the service provider fails to meet the request terms, the order accuracy guarantee comes in action, paying for the shipment and some extra amount for the inconvenience faced.

Have a close look at the accuracy rate and the way the merchant measures it. A 98% accuracy rate dependent upon the number of boxes delivered could be higher than that of a rate that is dependent on orders sent, and this incorporates mistakes. Moreover, request clients to provide references to approve any sort of accuracy claims and to check the general experience of different clients.

Do they understand what category or type of product you are offering?

No fulfillment provider is similar. Every one obliges to various organizations. If there is an item that needs exceptional fulfillment requirements, you should locate a specialist in this specific field. Suppose you sell glass puppets or some sort of electronic gadgets. How the packaging and shipping procedures are so important for your organization?

Before choosing a merchant to find out what kind of clients they are familiar with dealing with and how they handle their picking, packing, and delivery needs. Is the environment suitable in case you are selling PC parts? In case you are selling transient products, do they store the items in a temperature-controlled warehouse? How would they guarantee delicate that items would be safely delivered to the customers?

Can they integrate properly with your inventory system?

One of the advantages of working with a fulfillment provider is that orders requested on your website site or via any sale channel, id directly sent to the vendors. However, this can only happen if the fulfillment provider company has the correct innovation set up for the entire procedure. Without appropriate integration between your shopping basket and the stockroom, it can turn into a transportation fiasco. To affirm the innovation is acceptable, ask about the logistic supplier’s IT frameworks. 

You need to know how IT perspectives are dealt with. Do they have an in-house IT group that works with you to guarantee fruitful coordination? Does the firm give a testing situation to ensure everything works before going live? Is there progressing backing to support you if issues emerge? Remember to ask about the charges related to integration and technical support. It will fluctuate starting with one fulfillment provider then onto the next.

Is their security is top-notch? 

Security ought to be the most important topic of discussion while talking with a potential fulfillment merchant. Sudden fires, robberies, and different unfortunate situations can occur which can have a huge impact on the inventory. You need a partner that pays attention to security. Pick fulfillment providers that have the proper technology for tracking activities through surveillance cameras, have abundant reinforcement power sources in case of a catastrophic event and can give 100% uptime. A force blackout in North Carolina won’t make any difference to clients in New York. If they can guarantee you with the above security facilities, then move on with the next question.

Employee theft is an additional issue that can pose a possible threat to warehousing. To ensure your stock, see whether your potential fulfillment provider vets its representatives. They should have a verifies check on the staff background and their origins.

Why their location is suitable for your business?

The element of speed is very important while transporting items across the globe. The location of the fulfillment provider’s warehouse will help you determine how easily and quickly the deliveries will be completed. If the primary part of your business originates from the West Coast, it would not make any sense for you to hire a fulfillment provider that is located in New York. Additionally, think about the growth and development that your business will make by hiring that particular fulfillment provider. The closer your items are to your clients the better the administration will be.

Will they provide proper customer service?

Slip-ups occur, even to the best of organizations. How well your logistic partner copes with that makes all the difference. Before picking a partner, you need to see how it manages requests concerning orders. If the fulfillment provider is not able to handle those sorts of issues, it ultimately bails on your organization’s profits and growths. If the fulfillment supplier offers that kind of administration, the procedure for taking care of customer complaints is significant. It just takes one terrible discussion with a client assistance representative for you to lose even the most faithful client. 

Even if you do not need your fulfillment provider to provide you with proper assistance for your customers, it is still very crucial to know what degree of help that your group will get. Do they offer a solitary purpose of contact to address your inquiries concerning stock and requests? Do they direct normal record surveys with your group to guarantee quality guidelines are being met? The degree to which administration is given to your group will be a colossal determinant of the general accomplishment of your redistributed relationship.


Fulfillment provider organizations can be an extraordinary method to set aside cash and spotlight on developing your endeavor. However, not every situation and organization is the same. Pick an inappropriate one and your business will face great loss. To maintain a strategic distance from that, ensure every aspect and point that is suitable for your business. If you succeed in choosing the most suitable fulfillment provider for your enterprise, then your business is bound to be successful. It is one of the pivotal parts of your business operations. Any wrong decision can turn your business upside down. Therefore, go for that provider that is embedded with all the requirements for your business. It is very easy to choose any fulfillment provider but the outcome of any default will fall upon your business and not on the fulfillment provider. therefore, make your decision very carefully.

Looking for an e-commerce shipping solution? Get started with iThink Logistics